Privacy Policy

1. Who We Are

Clearway Maintenance Ltd (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 11410813).

Registered address:
12 Windmill Road
Hemel Hempstead
England
HP2 4BJ

Telephone: 01442 383299
Email: contact@clearwaymaintenance.co.uk

We are the data controller responsible for your personal data.

2. The Information We Collect

We may collect and process the following personal data:

A. Information You Provide Directly

• Name

• Address

• Email address

• Telephone number

• Property details

• Enquiry details

• Payment information (where applicable)

B. Information Collected Automatically

When you use our website, we may collect:

• IP address

• Browser type and version

• Pages visited

• Time and date of visits

• Device information

This may be collected via cookies or analytics tools (see our Cookie Policy).

3. How We Use Your Personal Data

We use your data to:

• Respond to enquiries

• Provide quotations

• Carry out contracted services

• Process payments

• Manage customer accounts

• Improve our website

• Comply with legal obligations

We do not sell personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide services you request

• Legitimate interests – to operate and improve our business

• Legal obligation – to comply with tax, accounting, and regulatory requirements

• Consent – for marketing communications or non-essential cookies

You may withdraw consent at any time.

5. Marketing Communications

We may contact you by email or telephone regarding services you have requested or related services.

We will only send marketing communications where:

• You have given consent; or

• It is permitted under PECR regulations.

You can opt out at any time by:

• Clicking the unsubscribe link in emails; or

• Contacting us at contact@clearwaymaintenance.co.uk

6. Sharing Your Data

We may share your data with:

• Accountants and professional advisers

• Payment processors

• IT and website hosting providers

• Subcontractors where necessary to deliver services

We require all third parties to respect the security of your personal data and process it in accordance with the law.

We do not transfer personal data outside the UK unless adequate safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purpose it was collected for

• Comply with legal, tax, and insurance obligations

Typically:

• Customer contract records are retained for up to 6 years

• Financial records are retained in accordance with HMRC requirements

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Accidental loss

• Disclosure or destruction

Access to personal data is limited to those who have a legitimate business need.

9. Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact:
contact@clearwaymaintenance.co.uk

We will respond within one month as required by law.

10. Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
www.ico.org.uk

11. Cookies

Our website uses cookies. Full details are provided in our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.